PRIVACY POLICY
Last Updated: [20 September 2026]
Welcome to Zennova (“we”, “us”, “our”, or “Zennova”).
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you visit or use our website [https://www.thezennova.shop], purchase our products, contact us, subscribe to our communications, or otherwise interact with our services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with the practices described in this Privacy Policy, please do not use our Services.
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1. WHO WE ARE
The website and Services are operated by:
Legal Business Name: [Avijeet Bose]
Brand Name: Zennova
Registered Address: [1st floor, Bypass Road, Kolakusma, Dhanbad, Jharkhand – 826004
Near Shri Medical]
Email: [support@thezennova.shop]
Customer Support: [7667230620]
Website: [https://www.thezennova.shop]
For privacy-related questions, requests, complaints, or concerns, you may contact us using the details provided in the Contact & Grievance Officer section of this Policy.
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2. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to information collected through:
* Our website
* Mobile or other digital interfaces operated by us
* Online orders and purchases
* Customer service communications
* Email communications
* SMS communications
* WhatsApp or other messaging channels
* Social media interactions
* Promotional campaigns
* Surveys, reviews, contests, or other customer engagement activities
* Any other services or interactions that link to this Privacy Policy
This Policy does not apply to third-party websites, applications, payment services, social-media platforms, advertising platforms, or other services that we do not control.
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3. INFORMATION WE COLLECT
We may collect different categories of information depending on how you interact with us.
3.1 Information You Provide Directly
When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with us, we may collect:
Personal Information
* Full name
* Billing address
* Shipping address
* Email address
* Mobile/telephone number
* Date of birth, where voluntarily provided
* Gender, where voluntarily provided
* Communication preferences
* Account information
* Order information
* Product preferences
* Customer support information
You should only provide information that is accurate and necessary for the relevant purpose.
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4. ORDER AND TRANSACTION INFORMATION
When you purchase products from us, we may collect information relating to the transaction, including:
* Products purchased
* Product quantity
* Order number
* Order date and time
* Order value
* Discount or coupon information
* Shipping information
* Billing information
* Delivery status
* Return and refund information
* Cancellation information
* Customer communications relating to the order
Payment information may be processed by third-party payment processors.
We generally do not store your complete credit card, debit card, banking password, UPI PIN, CVV, or other sensitive payment authentication credentials on our own servers unless specifically stated otherwise.
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5. PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment service providers.
Depending on the payment method selected, these providers may process information such as:
* Card details
* UPI information
* Bank-related transaction information
* Payment identifiers
* Transaction reference numbers
* Payment status
* Fraud-prevention information
Your payment information is handled according to the privacy policies and security practices of the relevant payment provider.
We recommend reviewing the applicable payment provider’s privacy policy before using its services.
Important: We will never ask you to provide your UPI PIN, ATM PIN, CVV, password, or other confidential authentication credentials through ordinary customer-support communication.
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6. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically.
This may include:
* IP address
* Browser type
* Device type
* Operating system
* Language preferences
* Time zone
* Approximate location derived from technical information
* Pages viewed
* Products viewed
* Search queries
* Referring website
* Date and time of visits
* Time spent on pages
* Clicks and interactions
* Website navigation information
* Device identifiers
* Diagnostic information
* Website performance information
This information may be collected through cookies, pixels, tags, SDKs, logs, and similar technologies.
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7. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies and similar technologies to operate, secure, improve, and personalize our website.
Cookies may help us:
* Keep products in your shopping cart
* Remember your preferences
* Maintain website functionality
* Understand how visitors use our website
* Improve website performance
* Measure advertising effectiveness
* Provide relevant marketing
* Prevent fraud and abuse
* Analyze website traffic
* Improve customer experience
Cookies may be:
Essential Cookies
These are required for certain website functions, such as shopping-cart functionality, checkout, authentication, and security.
Analytics Cookies
These help us understand how visitors interact with our website and identify areas for improvement.
Advertising Cookies
These may help us measure advertising campaigns and display more relevant advertisements.
Preference Cookies
These remember settings and preferences selected by you.
You may be able to control or disable cookies through your browser or device settings. However, disabling certain cookies may affect the functionality of the website.
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8. HOW WE USE YOUR INFORMATION
We may use your information for legitimate business and service-related purposes, including:
Order Processing
* Processing purchases
* Confirming orders
* Processing payments
* Shipping products
* Providing delivery updates
* Processing returns
* Processing refunds
* Handling cancellations
Customer Support
* Responding to inquiries
* Resolving complaints
* Providing product information
* Handling order-related issues
* Communicating with you regarding your account or purchases
Website Operations
* Operating and maintaining our website
* Improving website functionality
* Personalizing user experience
* Troubleshooting technical problems
* Monitoring website performance
Security and Fraud Prevention
* Detecting fraudulent activity
* Preventing unauthorized transactions
* Protecting our systems
* Investigating suspicious activity
* Enforcing our Terms and Conditions
Marketing
Where permitted by applicable law, we may use your information to send:
* Promotional emails
* SMS
* WhatsApp communications
* Product announcements
* Offers and discounts
* New product notifications
* Personalized marketing communications
You may opt out of promotional communications at any time.
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9. LEGAL BASIS FOR PROCESSING INFORMATION
Where applicable, we process personal information based on one or more of the following:
* Your consent
* Performance of a contract or transaction
* Compliance with legal obligations
* Protection of our legitimate business interests
* Prevention of fraud, abuse, or security incidents
* Protection of rights and property
* Other lawful grounds permitted under applicable law
Where processing requires consent, you may withdraw that consent subject to applicable legal and operational limitations.
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10. MARKETING COMMUNICATIONS
If you provide your contact information or otherwise consent to receive marketing communications, we may contact you through:
* Email
* SMS
* Phone
* WhatsApp
* Push notifications
* Other permitted communication channels
Marketing communications may include:
* Discounts
* Promotional campaigns
* New products
* Product recommendations
* Special offers
* Abandoned-cart reminders
* Seasonal campaigns
You may unsubscribe from marketing emails by using the unsubscribe option included in the communication.
You may also contact us to request that promotional communications stop.
Please note that even if you opt out of marketing communications, we may still send essential transactional communications, such as:
* Order confirmations
* Shipping updates
* Delivery notifications
* Refund confirmations
* Account/security notifications
* Important service announcements
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11. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties for money.
However, we may share information with selected third parties where necessary to provide our Services, operate our business, comply with law, or protect our rights.
These may include:
Payment Providers
To process payments and prevent fraudulent transactions.
Shipping and Logistics Partners
To deliver your orders.
Technology and Hosting Providers
To host, operate, maintain, and secure our website and systems.
Analytics Providers
To understand website usage and improve our Services.
Advertising and Marketing Providers
To deliver, measure, and optimize marketing campaigns where permitted.
Customer Support Providers
To help us manage customer inquiries and communications.
Professional Advisors
Such as legal, accounting, audit, compliance, or other professional service providers.
Government and Law Enforcement Authorities
Where disclosure is required or permitted by applicable law.
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12. THIRD-PARTY SERVICE PROVIDERS
Our website may use third-party services that process information on our behalf or independently.
These may include services related to:
* Website hosting
* E-commerce infrastructure
* Payments
* Shipping
* Analytics
* Advertising
* Customer support
* Email marketing
* SMS
* WhatsApp
* Fraud prevention
* Security
* Social media
* Product reviews
Third-party providers may have their own privacy policies.
We recommend reviewing the privacy policies of relevant third-party services before using their services.
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13. SHOPIFY
Our online store may be powered by Shopify or another e-commerce technology provider.
The e-commerce platform may process certain information required to operate the store, including order, account, device, and transaction-related information.
The handling of information by the platform is subject to its applicable privacy policies and terms.
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14. ANALYTICS SERVICES
We may use analytics technologies to understand:
* Number of visitors
* Traffic sources
* Pages visited
* Products viewed
* Customer interactions
* Website performance
* Conversion activity
This information helps us understand customer behavior and improve our website and Services.
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15. ADVERTISING AND RETARGETING
We may use advertising platforms and technologies to:
* Display advertisements
* Measure advertising performance
* Understand campaign effectiveness
* Reach potential customers
* Show advertisements based on previous website interactions
Depending on the technologies used, advertising providers may collect information through cookies, pixels, device identifiers, or similar technologies.
You may be able to control personalized advertising through your device, browser, or relevant advertising-platform settings.
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16. SOCIAL MEDIA
Our website may contain links, buttons, widgets, or integrations from social media platforms.
When you interact with these features, the relevant social-media provider may collect information according to its own privacy policy.
We do not control the privacy practices of third-party social-media platforms.
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17. PRODUCT REVIEWS AND USER-GENERATED CONTENT
If you voluntarily submit:
* Product reviews
* Ratings
* Photos
* Videos
* Testimonials
* Comments
* Feedback
we may display that content on our website, social media, advertisements, or other marketing channels, subject to applicable law and our terms.
Do not submit personal information that you do not want publicly displayed.
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18. CUSTOMER FEEDBACK
If you voluntarily provide feedback, suggestions, reviews, or ideas, we may use that information to:
* Improve our products
* Improve customer service
* Improve website functionality
* Develop new products
* Improve marketing and communication
We may also use aggregated or anonymized feedback for business purposes.
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19. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against:
* Unauthorized access
* Unauthorized disclosure
* Loss
* Misuse
* Alteration
* Destruction
* Accidental disclosure
Security measures may include:
* Access controls
* Authentication controls
* Encryption where appropriate
* Secure payment processing
* Monitoring systems
* Administrative safeguards
* Security procedures
However, no method of electronic transmission or storage is completely secure.
Therefore, we cannot guarantee absolute security of your information.
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20. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
* Completing transactions
* Providing Services
* Customer support
* Accounting and financial records
* Tax and legal compliance
* Fraud prevention
* Dispute resolution
* Enforcement of agreements
* Business and legitimate operational purposes
The retention period may vary depending on the type of information and applicable legal requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
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21. DATA TRANSFERS
Depending on the service providers we use, personal information may be processed or stored in locations outside your state or country.
Where required by applicable law, we will take appropriate steps to ensure that such processing or transfer is carried out in accordance with applicable privacy and data-protection requirements.
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22. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
* Request access to personal information
* Request correction of inaccurate information
* Request deletion of information where legally permissible
* Withdraw consent where processing is based on consent
* Request information about processing activities
* Request correction or updating of information
* Raise a privacy-related complaint
* Opt out of certain marketing communications
Some requests may be subject to legal or operational limitations.
To exercise an applicable privacy right, contact us using the details provided below.
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23. WITHDRAWAL OF CONSENT
Where we rely on your consent to process personal information, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect processing that occurred before the withdrawal.
In certain circumstances, withdrawing consent may prevent us from providing particular services or features.
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24. CORRECTION OF PERSONAL INFORMATION
If you believe that information we hold about you is inaccurate or incomplete, you may contact us and request correction.
We may request reasonable information to verify your identity before making changes.
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25. DELETION OF PERSONAL INFORMATION
You may request deletion of personal information where permitted by applicable law.
Deletion may not be possible where information is required for:
* Legal compliance
* Tax records
* Accounting
* Fraud prevention
* Dispute resolution
* Security purposes
* Contractual obligations
* Enforcement of legal rights
Where deletion cannot be completed, we will retain only the information required for the applicable purpose, subject to law.
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26. CHILDREN’S PRIVACY
Our Services are not intentionally directed toward children where prohibited by applicable law.
We do not knowingly collect personal information from children in circumstances where parental consent is legally required without obtaining such consent.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
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27. DO NOT TRACK SIGNALS
Some web browsers may provide “Do Not Track” or similar signals.
Because there is currently no universally accepted technical standard for responding to such signals in all circumstances, our website may not respond to every browser-based Do Not Track signal.
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28. THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications, social-media platforms, payment providers, or other services.
We are not responsible for the privacy practices, content, security, or policies of third-party services.
We recommend reviewing the privacy policy of every third-party website you visit.
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29. FRAUD AND SECURITY INVESTIGATIONS
We may collect, use, and share information where reasonably necessary to:
* Detect fraud
* Investigate suspicious transactions
* Prevent abuse
* Protect customers
* Protect our website and systems
* Investigate security incidents
* Enforce our policies
* Protect our legal rights
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30. BUSINESS TRANSFERS
If our business is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar transaction, personal information may be transferred as part of the relevant business transaction, subject to applicable law.
We will take reasonable steps to ensure that information continues to be handled in accordance with applicable privacy requirements.
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31. LEGAL DISCLOSURES
We may disclose information where reasonably necessary to:
* Comply with applicable laws
* Respond to lawful government requests
* Comply with court orders
* Protect our legal rights
* Enforce our Terms and Conditions
* Investigate fraud
* Protect customers, employees, or the public
* Prevent security threats
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32. AGGREGATED AND ANONYMIZED INFORMATION
We may create aggregated, statistical, or anonymized information from personal information.
Such information may be used for:
* Business analysis
* Website improvement
* Product development
* Marketing analysis
* Research
* Reporting
* Performance measurement
Where information has been properly anonymized, it may no longer identify a particular individual.
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33. INFORMATION YOU SHOULD NOT SEND
For your own security, please do not send confidential authentication information through ordinary email, WhatsApp, social media, or customer support.
This includes:
* Passwords
* UPI PIN
* ATM PIN
* CVV
* OTP
* Banking passwords
* Full payment authentication credentials
If someone claiming to represent Zennova requests such information, do not provide it and contact us through our official customer-support channel.
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34. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
* Changes in our Services
* Changes in technology
* Changes in business practices
* Changes in applicable laws
* Changes in third-party services
* Changes in privacy requirements
When we make changes, we may update the “Last Updated” date at the top of this page.
You should periodically review this Privacy Policy for the latest information.
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35. GRIEVANCE REDRESSAL
If you have a privacy-related complaint, concern, or request, please contact our Grievance Officer / Privacy Contact.
Grievance Officer / Privacy Contact
Name: [Sudarshan singh]
Designation: [support head]
Email: [carezennova@gmail.com]
Phone: [7667230620]
Address: [1 st floor , bypass road , kolakusma,Dhanbad jharkhand - 826004 near shri medicals]
We will review and address privacy-related concerns in accordance with applicable law and our internal procedures.
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36. CONTACT US
If you have any questions regarding this Privacy Policy or our privacy practices, you may contact us at:
Zennova
Website: [https://www.thezennova.shop]
Email: [support@thezennova.shop]
Phone: [7667230620]
Address: [1st floor, Bypass Road, Kolakusma, Dhanbad, Jharkhand – 826004
Near Shri Medical]
For privacy-specific requests, please mention “Privacy Request” in the subject line of your communication.
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37. ACKNOWLEDGEMENT
By using our website and Services, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how information may be collected, used, disclosed, and protected as described above.
If you do not agree with this Privacy Policy, please discontinue use of our website and Services.
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QUICK PRIVACY SUMMARY
For convenience, here is a simple summary:
What we collect:
Information needed to provide our Services, process orders, communicate with customers, operate our website, and improve our business.
Why we collect it:
To process orders, provide customer support, operate and secure our website, prevent fraud, comply with legal requirements, and where permitted, send marketing communications.
Who we may share it with:
Payment providers, delivery partners, technology providers, analytics and advertising providers, customer-support providers, professional advisors, and authorities where legally required.
Do we sell your personal information?
We do not sell your personal information to third parties for money.
Can you control your information?
Depending on applicable law, you may have rights to access, correct, delete, or otherwise control certain personal information.
Can you stop marketing messages?
Yes. You may unsubscribe from promotional communications at any time.
How can you contact us?
Use the contact details provided in the Contact & Grievance Officer section above.
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Last Updated: [20 September 2026]
