TERMS

TERMS & CONDITIONS

Last Updated: [20 September 2026]

Welcome to Zennova (“Zennova”, “we”, “us”, “our”).

These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of our website [https://www.thezennova.shop], and your purchase or use of products and services made available through the website (collectively, the “Services”).

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

By accessing, browsing, registering on, or purchasing from our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website or Services.

⸻

1. ABOUT ZENNOVA

The website is operated by:

Legal Business Name: [Avijeet Bose]
Brand Name: Zennova
Registered Address: [1st floor, Bypass Road, Kolakusma, Dhanbad, Jharkhand – 826004
Near Shri Medical]
Email: [carezennova@gmail.com]
Phone: [7667230620]
Website: [https://www.thezennova.shop]

Throughout these Terms, “Zennova”, “we”, “us”, and “our” refer to the business operating the website.

“Customer”, “you”, and “your” refer to any person accessing the website or purchasing products from us.

⸻

2. ELIGIBILITY

By using this website, you represent that:

* You are legally capable of entering into a binding agreement under applicable law.
* The information provided by you is accurate and complete.
* You will use the website only for lawful purposes.
* You will comply with these Terms and all applicable laws.

If you are below the age at which you can legally enter into contracts under applicable law, you should use the website only with the involvement and supervision of a parent or legal guardian where required.

⸻

3. ACCEPTANCE OF TERMS

Your use of our website, placement of an order, creation of an account, or interaction with our Services constitutes your acceptance of these Terms.

These Terms should be read together with our:

* Privacy Policy
* Shipping Policy
* Return & Refund Policy
* Cancellation Policy
* Any other policies published on our website

If there is a conflict between these Terms and a specific policy, the applicable specific policy may govern the relevant subject matter to the extent permitted by law.

⸻

4. WEBSITE USE

You agree to use our website only for lawful purposes.

You must not:

* Use the website for fraudulent purposes.
* Attempt to gain unauthorized access to our systems.
* Introduce viruses, malware, or other harmful code.
* Interfere with website security or functionality.
* Scrape, copy, reproduce, or commercially exploit website content without permission.
* Attempt to disrupt our website or servers.
* Use automated systems to access the website in a manner that could damage or interfere with our Services.
* Impersonate another person or business.
* Provide false or misleading information.
* Use the website in violation of applicable law.

We reserve the right to restrict or terminate access to users who violate these Terms.

⸻

5. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on the website are accurate.

However:

* Product colors may appear slightly different depending on your device or screen.
* Packaging may change from time to time.
* Product images may be for illustrative purposes where specifically stated.
* Product availability may change without notice.
* Minor differences in packaging, labeling, printing, or appearance may occur.
* Information may occasionally contain typographical or technical errors.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

⸻

6. PRODUCT AVAILABILITY

Products displayed on our website are subject to availability.

We may:

* Limit quantities available for purchase.
* Discontinue products.
* Change product specifications.
* Change prices.
* Remove products from the website.
* Restrict purchases from certain locations.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative, refund, or cancellation as applicable.

⸻

7. PRICES

All product prices displayed on the website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes depending on how the price is displayed.

Where applicable, taxes such as GST may be charged according to prevailing law.

We reserve the right to change prices at any time without prior notice.

However, price changes will not ordinarily affect an order that has already been accepted and confirmed, except where required due to an obvious pricing error, fraud, technical issue, or applicable law.

⸻

8. PRICING ERRORS

Although we take reasonable care when displaying prices, technical or human errors may occasionally occur.

If a product has been listed at an obviously incorrect price, we reserve the right to:

* Cancel the affected order;
* Notify you of the pricing error;
* Provide an opportunity to reorder at the correct price; or
* Issue a refund where payment has already been made.

If an order is cancelled due to a pricing error, any eligible amount paid for that order will be refunded through the applicable payment method or process.

⸻

9. ORDERS

When you place an order, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, or other communication channels.

An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance.

We reserve the right to cancel or reject an order where reasonably necessary, including in circumstances involving:

* Product unavailability
* Incorrect pricing
* Suspected fraud
* Incorrect customer information
* Shipping restrictions
* Duplicate or suspicious orders
* Technical errors
* Payment issues
* Violation of these Terms

⸻

10. ORDER CONFIRMATION

After successfully placing an order, you may receive information such as:

* Order number
* Product details
* Quantity
* Price
* Shipping information
* Payment status
* Estimated delivery information

Please review the order confirmation carefully.

If you identify an incorrect address, phone number, product, quantity, or other information, contact our customer support as soon as possible.

⸻

11. CANCELLATION BY CUSTOMER

You may request cancellation of an order before it has been processed or shipped, subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is accepted after payment has been made, the applicable refund will be processed according to our Return & Refund/Cancellation Policy.

⸻

12. CANCELLATION BY ZENNOVA

We may cancel an order in circumstances including:

* Product unavailability
* Incorrect product pricing
* Payment failure
* Suspected fraudulent activity
* Incorrect or incomplete customer information
* Delivery restrictions
* Duplicate orders
* Technical problems
* Violation of these Terms
* Other circumstances where fulfilment is not reasonably possible

Where applicable, amounts paid for a cancelled order will be refunded.

⸻

13. PAYMENT

We may offer different payment methods, including:

* Credit cards
* Debit cards
* UPI
* Net banking
* Wallets
* Cash on Delivery, where available
* Other payment methods displayed at checkout

Payment processing may be handled by third-party payment providers.

You agree to provide accurate payment and billing information.

We are not responsible for failures caused by a third-party payment provider, bank, network, payment gateway, or financial institution, although we will reasonably assist with payment-related issues.

⸻

14. CASH ON DELIVERY

Where Cash on Delivery (“COD”) is available:

* COD may be restricted to selected locations or products.
* COD may be unavailable for certain order values.
* We may impose reasonable COD restrictions to prevent fraudulent or repeated undelivered orders.
* You agree to accept and pay for a confirmed COD order upon delivery.

Repeated refusal or non-acceptance of legitimate COD orders may result in restrictions on future COD purchases.

⸻

15. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated time displayed on the website or communicated to you.

Delivery timelines are estimates and may be affected by:

* Courier delays
* Weather conditions
* Natural disasters
* Public holidays
* Transportation disruptions
* Incorrect addresses
* Customer unavailability
* Remote delivery locations
* Regulatory restrictions
* Other circumstances beyond our reasonable control

A delivery estimate is not an absolute guarantee unless expressly stated otherwise.

⸻

16. SHIPPING ADDRESS

You are responsible for providing a complete and accurate delivery address.

This may include:

* Name
* House/building number
* Street/locality
* City
* State
* PIN code
* Mobile number

Zennova will not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

⸻

17. DELIVERY ATTEMPTS

Our logistics partners may make one or more delivery attempts depending on their operational procedures.

If the customer is unavailable, provides incorrect information, refuses delivery, or otherwise prevents delivery, the order may be returned to the sender.

Additional charges or restrictions may apply in accordance with our applicable shipping and refund policies.

⸻

18. INSPECTION UPON DELIVERY

Where possible, customers should inspect the package upon delivery.

If the package appears:

* Damaged
* Opened
* Tampered with
* Severely crushed
* Incomplete

you should immediately notify the delivery agent where possible and contact our customer support.

Photographs or videos may be requested to investigate the issue.

⸻

19. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy.

Eligibility may depend on:

* Product category
* Condition of the product
* Whether the product has been opened or used
* Time elapsed since delivery
* Reason for return
* Availability of supporting evidence
* Applicable law

Certain products may be non-returnable for health, hygiene, safety, or regulatory reasons, where permitted by applicable law.

Please review our Return & Refund Policy before placing an order.

⸻

20. REFUND PROCESSING

Where a refund is approved, it may be processed through:

* Original payment method
* Bank transfer
* UPI
* Other applicable payment method

The time required for a refund to appear in your account may depend on the payment provider, bank, card issuer, or financial institution.

Zennova is not responsible for delays caused solely by third-party financial institutions after the refund has been initiated.

⸻

21. PRODUCT USE

Products must be used strictly according to the instructions, labels, packaging, warnings, and directions supplied with the product.

Customers should read all product information before use.

Do not use a product in a manner inconsistent with its instructions.

⸻

23. ALLERGIES AND INDIVIDUAL SENSITIVITY

Customers are responsible for reviewing product ingredients, warnings, and applicable product information before use.

If you have known allergies, sensitivities, dietary restrictions, medical conditions, or are taking medication, seek appropriate professional advice before using a relevant product.

If you experience an adverse reaction, discontinue use where appropriate and seek professional medical assistance.

⸻

25. PERFUMES AND COSMETIC PRODUCTS

Where applicable, customers should review product descriptions, ingredients, warnings, and usage instructions before using perfumes or cosmetic products.

Do not use a product if you know that you are allergic or sensitive to any listed ingredient.

Avoid contact with eyes and other sensitive areas unless the product instructions expressly permit such use.

Follow all safety instructions printed on the product packaging.

⸻

26. INTELLECTUAL PROPERTY

All content available on our website, including:

* Brand names
* Logos
* Product names
* Product photographs
* Graphics
* Videos
* Designs
* Website layouts
* Text
* Product descriptions
* Marketing materials
* Icons
* Illustrations
* Software
* Source code
* Other visual and written content

may be owned by or licensed to Zennova and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, transmit, or commercially exploit our content without prior written permission.

⸻

27. ZENNOVA BRAND

The Zennova name, logo, trademarks, trade dress, product names, slogans, designs, and other brand elements may be protected by applicable intellectual-property laws.

Nothing in these Terms grants you any ownership or license to use our intellectual property except where expressly permitted in writing.

⸻

28. USER CONTENT

If you submit reviews, photographs, videos, comments, testimonials, or other content (“User Content”), you represent that:

* You have the right to submit the content.
* The content does not infringe third-party rights.
* The content is not unlawful.
* The content is not fraudulent or misleading.
* The content does not contain unauthorized personal information of another person.

By submitting User Content, you grant us permission, to the extent permitted by law, to use, reproduce, display, publish, adapt, and distribute the content for legitimate business, marketing, promotional, and operational purposes.

⸻

29. PROHIBITED USER CONTENT

You must not submit content that:

* Is unlawful
* Is defamatory
* Is threatening
* Is abusive
* Is discriminatory
* Contains malicious software
* Infringes intellectual-property rights
* Violates privacy rights
* Contains fraudulent claims
* Contains obscene or prohibited material
* Impersonates another person
* Attempts to manipulate reviews or ratings

We may remove or restrict User Content that violates these Terms or applicable law.

⸻

30. REVIEWS AND RATINGS

Customers may be permitted to submit product reviews or ratings.

Reviews should reflect genuine experiences.

You must not:

* Submit fake reviews.
* Submit reviews in exchange for unauthorized incentives.
* Review products you have not used where doing so would be misleading.
* Manipulate ratings.
* Post reviews on behalf of another person.
* Use reviews to advertise unrelated products or services.

We may moderate or remove reviews that violate applicable rules or law.

⸻

31. PROMOTIONAL OFFERS

From time to time, we may offer:

* Discounts
* Coupon codes
* Buy One Get One offers
* Buy Two Get One offers
* Combo offers
* Limited-time offers
* Free shipping offers
* Cashback or promotional benefits
* Other promotional campaigns

Promotional offers may be subject to additional terms, including:

* Validity period
* Eligible products
* Minimum order value
* Maximum discount
* Customer eligibility
* Geographic restrictions
* Quantity limits
* One-time-use restrictions

Unless expressly stated otherwise, promotional offers cannot be combined.

⸻

32. COUPON CODES

Coupon codes:

* Must be used according to their stated terms.
* May have expiration dates.
* May be restricted to certain products or customers.
* May have minimum order requirements.
* May not be exchangeable for cash.
* May be cancelled or disabled in cases of misuse, fraud, or technical error.

We reserve the right to refuse or cancel transactions involving improperly used promotional codes.

⸻

33. SALE AND LIMITED-TIME OFFERS

Sale prices and promotional campaigns may be available only for a limited period or while stocks last.

We reserve the right to modify, suspend, or terminate a promotion where permitted by law.

⸻

34. ACCOUNT INFORMATION

If our website allows customers to create an account, you are responsible for maintaining the confidentiality of your account credentials.

You agree to:

* Provide accurate information.
* Keep your password confidential.
* Notify us of unauthorized account activity.
* Avoid sharing your login credentials.

You are responsible for activity conducted through your account to the extent permitted by law.

⸻

35. ACCOUNT SUSPENSION OR TERMINATION

We may suspend or terminate an account where reasonably necessary due to:

* Fraud
* Abuse
* Security concerns
* Violation of these Terms
* Misuse of promotions
* Unauthorized activity
* Repeated payment issues
* Other unlawful or harmful activity

Termination does not affect rights or obligations that arose before termination.

⸻

36. THIRD-PARTY SERVICES

Our website may integrate with third-party services, including:

* Payment providers
* Shipping providers
* Analytics providers
* Advertising platforms
* Social-media services
* Customer-support systems
* Technology providers

Your use of third-party services may be governed by the third party’s own terms and policies.

We are not responsible for third-party services outside our reasonable control.

⸻

37. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

These links are provided for convenience and do not necessarily mean that we endorse or control those websites.

We are not responsible for:

* Third-party content
* Third-party privacy practices
* Third-party security
* Third-party availability
* Third-party transactions

You access third-party websites at your own risk.

⸻

38. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

* Available
* Uninterrupted
* Error-free
* Secure
* Free from viruses or harmful components

Website availability may be affected by maintenance, technical problems, hosting issues, network failures, cyber incidents, or circumstances beyond our reasonable control.

⸻

39. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Zennova and its affiliates, officers, employees, representatives, service providers, and partners shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or Services, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded under applicable law.

⸻

40. FORCE MAJEURE

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

* Natural disasters
* Floods
* Earthquakes
* Fires
* Epidemics or pandemics
* War
* Civil disturbances
* Government restrictions
* Strikes
* Transportation disruptions
* Internet outages
* Cyber incidents
* Power failures
* Courier disruptions
* Other unforeseen circumstances

Where reasonably possible, we will attempt to notify affected customers and take appropriate steps to minimize disruption.

⸻

41. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zennova, its owners, employees, representatives, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

* Your violation of these Terms;
* Your unlawful use of the website;
* Your misuse of our products;
* Your infringement of third-party rights;
* Fraudulent activity;
* Information or User Content submitted by you;
* Your violation of applicable laws.

⸻

42. PRIVACY

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store, and protect personal information.

Please review our Privacy Policy before using the website.

⸻

43. CHANGES TO PRODUCTS AND SERVICES

We reserve the right to modify, suspend, or discontinue any product, feature, service, or portion of the website at any time.

Where required by applicable law, we will take appropriate steps regarding affected orders or customers.

⸻

44. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Changes may be made to reflect:

* Changes in our business
* Changes in our products
* Changes in technology
* Changes in applicable law
* Changes in our policies
* Changes in payment or delivery processes

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms become effective may constitute acceptance of the revised Terms to the extent permitted by applicable law.

⸻

45. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable in India, unless applicable law requires otherwise.

Nothing in these Terms is intended to deprive consumers of mandatory rights available to them under applicable law.

⸻

46. DISPUTE RESOLUTION

If you have a concern or dispute, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Where a dispute cannot be resolved through customer support or other appropriate means, it may be addressed through the dispute-resolution mechanisms available under applicable law.

⸻

47. JURISDICTION

Subject to applicable consumer-protection laws and other mandatory legal requirements, disputes relating to these Terms or your use of the Services may be subject to the jurisdiction of the competent courts at:

[City, State, India]

⸻

48. CONSUMER RIGHTS

Nothing in these Terms is intended to limit or exclude any mandatory consumer rights or protections available to you under applicable law.

Where applicable law provides rights that cannot legally be waived or restricted by contract, those rights will continue to apply.

⸻

49. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

The invalid provision may be modified or interpreted to the minimum extent necessary to make it legally enforceable, where permitted.

⸻

50. WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean that we have waived our right to enforce it later.

Any waiver must be made in accordance with applicable law and, where appropriate, in writing.

⸻

51. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Cancellation Policy, and other policies expressly incorporated into these Terms, constitute the applicable agreement governing your use of our website and Services, subject to applicable law.

⸻

52. CONTACT US

If you have questions regarding these Terms & Conditions, please contact us:

Zennova

Legal Business Name: [Avijeet Bose]
Registered Address: [1st floor, Bypass Road, Kolakusma, Dhanbad, Jharkhand – 826004
Near Shri Medical]
Email: [carezennova@gmail.com]
Phone: [7667230620]
Website: [https://www.thezennova.shop]

For legal or Terms-related queries, please mention “Terms & Conditions Query” in your communication.

⸻

53. GRIEVANCE CONTACT

For complaints or concerns relating to our Services, policies, transactions, or applicable consumer rights:

Grievance Officer: [sudarshan singh]
Designation: [support head]
Email: [carezennova@gmail.com]
Phone: [7667230620]
Address: [1st floor, Bypass Road, Kolakusma, Dhanbad, Jharkhand – 826004
Near Shri Medical]

We will make reasonable efforts to review and address legitimate complaints in accordance with applicable law.

⸻

54. ACKNOWLEDGEMENT

By accessing, browsing, registering on, or purchasing from our website, you acknowledge that:

* You have read these Terms & Conditions.
* You understand these Terms.
* You agree to comply with these Terms.
* You will provide accurate information.
* You will use our Services lawfully.
* You understand that individual product results may vary.
* You understand that certain products and promotions may be subject to additional terms.

If you do not agree with these Terms, please discontinue use of our website and Services.

⸻

Last Updated: [20 September 2026]