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SHIPPING POLICY
Last Updated: 29 September 2026
Welcome to Zennova.
This Shipping Policy explains how orders placed through https://www.thezennova.shop are processed, shipped, delivered, and handled in case of delays or delivery-related issues.
By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.
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1. BUSINESS DETAILS
Legal Business Name: Avijeet Bose
Website: https://www.thezennova.shop
Registered Address:
1st Floor, Bypass Road, Kolakusma,
Dhanbad, Jharkhand – 826004
Near Shri Medical
Email: carezennova@gmail.com
Phone: 7667230620
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2. ORDER PROCESSING
Orders placed through our website are processed after successful confirmation of the order and payment, where applicable.
Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.
During periods of high demand, promotional campaigns, sales, festivals, or circumstances beyond our reasonable control, order processing may take additional time.
If there is any significant delay in processing your order, we will make reasonable efforts to inform you through the contact details provided at the time of placing the order.
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3. SHIPPING & DELIVERY
Delivery Timeline: Orders are generally processed and dispatched within 1–2 working days from the date of placing the order. In most cases, orders placed on a working day are dispatched by the next working day. Once dispatched, your order is generally delivered within 3–4 working days, depending on the delivery location and courier service. Please note that Sundays, public holidays, and unforeseen logistics delays may affect the delivery timeline.
Once your order has been processed and dispatched, it will be handed over to a suitable courier or logistics partner for delivery.
The estimated delivery time may vary depending on:
* Delivery location
* Courier service availability
* Weather conditions
* Public holidays
* Operational or logistical delays
* Unforeseen circumstances beyond our control
The estimated delivery timeline displayed at checkout or communicated after dispatch should be treated as an estimate and not as an absolute guarantee.
Customers are requested to provide a complete and accurate delivery address, including the correct PIN code and contact number, to avoid delivery issues.
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4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed to the customer during the checkout process before the order is placed.
Where a free-shipping offer is applicable, the relevant terms and conditions of that offer will apply.
Zennova reserves the right to change shipping charges or introduce promotional shipping offers from time to time. Any applicable shipping charge will be clearly communicated before the customer completes the purchase.
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5. ORDER TRACKING
Once your order has been dispatched, tracking information may be provided to the customer through the contact information supplied during checkout.
Customers may use the tracking information provided by the applicable courier or logistics partner to check the status of their shipment.
In some cases, tracking information may take some time to become active after the order has been handed over to the courier.
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6. DELIVERY ATTEMPTS
The courier or logistics partner may make multiple delivery attempts at the address provided by the customer.
Customers should ensure that they or an authorized person is available to receive the package.
If an order cannot be delivered because of an incorrect address, incomplete address, incorrect PIN code, customer unavailability, refusal to accept the package, or other circumstances attributable to the customer, the shipment may be returned to the sender.
Any re-shipping of a returned order may be subject to applicable shipping charges and other conditions.
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7. WRONG OR INCOMPLETE DELIVERY ADDRESS
Customers are responsible for providing accurate delivery information while placing an order.
If you notice an incorrect address immediately after placing an order, please contact us as soon as possible at:
Email: carezennova@gmail.com
Phone: 7667230620
We will make reasonable efforts to update the delivery information before the order is dispatched. However, once an order has been dispatched, we may not be able to modify the delivery address.
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8. DELAYED DELIVERY
Although we make reasonable efforts to ensure timely delivery, delivery delays may occur due to circumstances outside our reasonable control, including:
* Severe weather
* Natural disasters
* Transportation disruptions
* Courier or logistics issues
* Public holidays
* Government restrictions
* Operational disruptions
* Incorrect or incomplete delivery information
* Unforeseen events
If your order is significantly delayed, please contact our customer support team using the contact details provided below.
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9. LOST OR DAMAGED SHIPMENTS
If you receive a package that appears to be damaged, tampered with, or opened, please notify us as soon as reasonably possible.
Where possible, customers are advised to take photographs or videos of the package and its condition before opening or immediately after receiving it.
If an order is reported as lost during transit, we will coordinate with the relevant courier or logistics partner to investigate the shipment and determine the appropriate resolution in accordance with our applicable policies.
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10. DAMAGED, WRONG OR MISSING PRODUCTS
If you receive:
* A damaged product;
* A wrong product;
* A missing product; or
* A product that does not match your confirmed order,
please contact us at carezennova@gmail.com or 7667230620 as soon as possible.
For faster resolution, customers may be requested to provide:
* Order number;
* Name and contact details;
* Photographs/videos of the package;
* Photographs of the product received; and
* A brief description of the issue.
Any return, replacement, refund, or other resolution will be handled in accordance with our applicable Return & Refund Policy and the circumstances of the individual order.
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11. NON-DELIVERY / RETURN TO ORIGIN
If a shipment is returned to us by the courier because of circumstances such as an incorrect address, repeated unsuccessful delivery attempts, refusal to accept delivery, or customer unavailability, the customer may contact us to discuss the available options.
Where re-shipping is requested, additional shipping charges may apply depending on the circumstances.
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12. INTERNATIONAL SHIPPING
Unless specifically stated otherwise on the website, Zennova currently focuses on deliveries within India.
If international shipping is made available in the future, applicable shipping charges, customs duties, taxes, delivery timelines, and other applicable requirements will be communicated to customers before completion of the order.
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13. CUSTOMER SUPPORT
For any shipping, delivery, tracking, or order-related query, you may contact us at:
Email: carezennova@gmail.com
Phone: 7667230620
Registered Address:
1st Floor, Bypass Road, Kolakusma,
Dhanbad, Jharkhand – 826004
Near Shri Medical
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14. GRIEVANCE REDRESSAL
We are committed to providing a transparent mechanism for addressing customer grievances relating to our website, products, orders, shipping, delivery, or other services.
If you have a grievance that has not been satisfactorily resolved through customer support, you may contact our Grievance Officer using the details below.
Grievance Officer
Name: Sudarshan Singh
Designation: Support Head
Email: carezennova@gmail.com
Phone: 7667230620
Address:
1st Floor, Bypass Road, Kolakusma,
Dhanbad, Jharkhand – 826004
Near Shri Medical
Complaints received by the Grievance Officer will be acknowledged within 48 hours and will be addressed within the applicable period prescribed under applicable law. Under the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer is required to acknowledge consumer complaints within 48 hours and redress them within one month from receipt.
When contacting the Grievance Officer, customers are requested to provide their order number, registered contact details, and sufficient information regarding the grievance so that the matter can be reviewed efficiently.
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15. POLICY UPDATES
Zennova reserves the right to update, modify, or amend this Shipping Policy from time to time to reflect changes in our business practices, logistics arrangements, applicable laws, or regulatory requirements.
Any updated version will be published on this page with the revised Last Updated date.
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16. CONTACT INFORMATION
For shipping and delivery-related assistance, please contact:
Legal Business Name: Avijeet Bose
Website: https://www.thezennova.shop
Email: carezennova@gmail.com
Phone: 7667230620
Registered Address:
1st Floor, Bypass Road, Kolakusma,
Dhanbad, Jharkhand – 826004
Near Shri Medical
Grievance Officer: Sudarshan Singh
Designation: Support Head
Grievance Email: carezennova@gmail.com
Grievance Phone: 7667230620
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17.
Thank you for choosing Zennova.
