Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 24 TO 48 hours  of delivery.

RETURN & REFUND POLICY

Last Updated: 20 September 2026

At Zennova, we want our customers to have a clear and transparent understanding of our return and refund process.

Please read this Return & Refund Policy carefully before placing an order. By purchasing from our website, you acknowledge and agree to the conditions mentioned below.

1. IMPORTANT — UP TO 95% REFUND
    UP TO 95% REFUND DOES NOT MEAN A GUARANTEED 95% REFUND.

The phrase “UP TO 95% REFUND” means that the maximum refund available under the applicable eligibility conditions may be up to 95% of the eligible product amount. It does NOT mean that every eligible customer will automatically receive a 95% refund.

The actual refund amount, if any, will be determined after the returned product is received and reviewed/inspected by Zennova according to this Return & Refund Policy.

The refund amount may vary depending on:

Product condition
Amount of product used
Reason for return
Eligibility of the return
Physical condition of the product
Verification of the returned item
Any other applicable condition mentioned in this Policy

2. WHEN IS A REFUND AVAILABLE?

Refunds are available only under the specific conditions described in this Policy.

There are three eligible situations:

A. PRODUCT MISSING

If an item that was paid for is missing from the delivered package, you may request a refund for the missing product, subject to verification.

B. PRODUCT DAMAGED

If the product is received damaged, you may request a refund, subject to verification.

This may include significant damage to the product, bottle, packaging, or cap.

C. PRODUCT RETURN UNDER THE “UP TO 95% REFUND” OFFER

If you are returning an eligible product under our “UP TO 95% REFUND” offer, the product must satisfy the usage and inspection requirements described below.

3. “UP TO 95% REFUND” — PRODUCT USAGE CONDITION

For a product to be considered for a refund under the “UP TO 95% REFUND” offer, the amount of product used must remain within the permitted usage limit.

MAXIMUM ELIGIBLE USAGE: 5 SPRAYS

A returned perfume/product will be considered for refund only if, after inspection, the product appears to have been used up to a maximum of 5 sprays.

The customer may use the product within this permitted limit before requesting a return.

However, 5 sprays is the maximum permitted usage limit — not a guarantee of a 95% refund.

4. MORE THAN 5 SPRAYS = NO REFUND

If, after we receive and inspect the returned product, we determine that it has been used more than 5 sprays, the product will not qualify for a refund under the “UP TO 95% REFUND” offer.

IF MORE THAN 5 SPRAYS HAVE BEEN USED, THE REFUND AMOUNT WILL BE ₹0.

This means that no refund will be issued if the product has been used beyond the permitted 5-spray limit, subject to applicable consumer laws.

The returned product may be inspected based on the remaining product quantity, physical condition, packaging, and other relevant indicators.

5. PRODUCT MUST BE RETURNED FOR INSPECTION

A refund under the “UP TO 95% REFUND” offer is not automatically approved when a customer submits a return request.

The product must first be returned to Zennova.

Once the returned product reaches us, our team will inspect it to determine:

Whether the correct product was returned
Product quantity/level
Approximate usage
Physical condition
Packaging condition
Cap condition
Whether the product has been tampered with
Whether the product meets the applicable return requirements

Only after this inspection will the refund amount be determined.

6. REFUND AMOUNT AFTER REVIEW

The refund amount is determined after the returned product has been received and reviewed by Zennova.

“UP TO 95%” IS THE MAXIMUM — NOT A GUARANTEED REFUND AMOUNT.

If the product meets the applicable requirements, the company will determine the eligible refund amount after review.

Before applying the “UP TO 95% REFUND” calculation, a fixed delivery charge of ₹100 will be deducted from the total amount paid for the order. The “UP TO 95% REFUND” will then be applicable to the remaining eligible amount after the ₹100 delivery charge has been deducted.

For example, if the total amount paid is ₹1,000, ₹100 will first be deducted as the delivery charge, leaving ₹900 as the eligible amount. The “UP TO 95% REFUND” will then be calculated on the remaining ₹900, subject to all applicable conditions of this Policy.

The final refund amount communicated by Zennova after inspection shall be based on the applicable return conditions and the condition of the returned product.

7. MISSING OR DAMAGED PRODUCT — UNBOXING VIDEO REQUIRED

For claims relating to a missing or damaged product, a complete and continuous unboxing video is mandatory.

The video must clearly show the condition of the package from the time it is received until the package is completely opened and its contents are shown.

8. WHAT COUNTS AS A VALID UNBOXING VIDEO?

The unboxing video must:

Be recorded when the parcel is delivered to you.
Clearly show the delivered parcel/package.
Show the package before it is opened.
Show the original outer packaging.
Clearly show the package being opened.
Continue through the complete unboxing process.
Clearly show all products/items received.
Clearly show any missing or damaged item.
Be continuous and unedited.

IMPORTANT:

The parcel must be shown in its received/packed condition before opening.

A video that begins after the parcel has already been opened, the seal has already been broken, or the packaging has already been disturbed will not be considered a valid complete unboxing video.

9. NO VALID UNBOXING VIDEO = NO REFUND FOR MISSING/DAMAGED CLAIM

For a missing or damaged product claim:

IF A COMPLETE, CONTINUOUS AND VALID UNBOXING VIDEO IS NOT PROVIDED, THE CLAIM MAY BE REJECTED AND NO REFUND WILL BE ISSUED.

Photographs alone may not be sufficient to establish a missing or damaged-product claim.

Zennova may request additional photographs, videos, order details, packaging information, or other evidence where required for verification.

10. DAMAGED PRODUCT / DAMAGED CAP

If the product, bottle, cap, packaging, or other relevant component is received damaged, the customer must report the issue within the applicable return/complaint period and provide the required unboxing evidence.

After receiving the product, Zennova may inspect:

Bottle condition
Cap condition
Packaging
Leakage
Physical damage
Signs of tampering
Product quantity
Other relevant evidence

If the claim is verified, the eligible refund amount will be determined after review.

A damaged-product claim does not automatically guarantee a specific refund amount unless expressly confirmed by Zennova.

11. PRODUCT MISSING FROM PACKAGE

If an item is missing from your delivered order, you must provide:

Order number
Complete unboxing video
Photographs/videos if requested
Details of the missing item

The claim will be reviewed against the order records, packing information, shipment information, and submitted evidence.

If the missing-product claim is verified, the applicable refund will be processed.

12. RETURN CONDITION

The returned product must be the same product purchased from Zennova.

We may reject a return where the returned item:

Is a different product
Has been intentionally tampered with
Has been materially altered
Is damaged due to customer misuse
Shows excessive usage
Does not match the original order
Contains signs of fraudulent manipulation

13. RETURN SHIPPING

Where a return is approved, Zennova may provide instructions regarding the return process.

Customers must follow the return instructions provided by Zennova.

The return must be securely packed to prevent additional damage during transportation.

14. REFUND PROCESSING

Once the returned product has been received and successfully reviewed, Zennova will determine whether the refund conditions have been satisfied.

If a refund is approved, it will generally be processed through the original payment method or another appropriate payment method.

The time taken for the amount to appear in the customer’s account may depend on the bank, payment gateway, card issuer, UPI provider, or other financial institution.

15. REFUND DOES NOT MEAN AUTOMATIC FULL REFUND

Unless expressly stated otherwise, approval of a return does not automatically mean that the customer will receive a full refund.

For the “UP TO 95% REFUND” offer:

95% IS NOT GUARANTEED.

The maximum advertised refund is up to 95%, and the actual amount will be determined after the returned product is reviewed.

16. FRAUDULENT OR FALSE CLAIMS

Zennova reserves the right to investigate suspicious, fraudulent, misleading, or repeated claims.

Claims may be rejected where there is evidence of:

False information
Product manipulation
Excessive usage
Deliberate damage
Product substitution
Tampering
Repeated abuse of the refund policy
Fraudulent unboxing evidence
Any other misuse of the return/refund process

Where permitted by law, appropriate action may be taken against fraudulent activity.

17. IMPORTANT CUSTOMER RESPONSIBILITY

Before placing an order, customers should carefully read:

Product description
Product details
Usage instructions
Return & Refund Policy
Terms & Conditions
Other applicable policies

By placing an order, you acknowledge that you have understood the conditions of the applicable refund offer.

18. FINAL REVIEW & DECISION

All eligible return/refund claims are subject to verification and review.

Zennova may consider the available evidence, returned product condition, product quantity, packaging, unboxing video, order records, and other relevant information while reviewing a claim.

The refund, if approved, will be processed according to the applicable terms of this Policy and applicable law.

19. CONTACT US

For return or refund-related questions, please contact:

Zennova
Email: [zennovaperfume@gmail.com]
Phone: [7667230620]
Address: [1st floor, Bypass Road, Kolakusma, Dhanbad, Jharkhand – 826004
Near Shri Medical]
Website: https://www.thezennova.shop

Please include your Order ID when contacting us about a return or refund.

IMPORTANT SUMMARY
UP TO 95% REFUND

“UP TO 95% REFUND” DOES NOT MEAN A GUARANTEED 95% REFUND.

Before applying the “UP TO 95% REFUND” calculation, ₹100 will be deducted as the delivery charge from the total amount paid. The “UP TO 95% REFUND” will then apply to the remaining eligible amount after the ₹100 delivery charge has been deducted.

PRODUCT USAGE

Maximum permitted usage for the refund offer: 5 sprays.

MORE THAN 5 SPRAYS

If inspection indicates more than 5 sprays have been used, the refund under the offer will be ₹0.

MISSING/DAMAGED PRODUCT

A complete, continuous and valid unboxing video, recorded from the sealed/packed parcel before opening through the complete unboxing, is required for a missing or damaged-product claim.

NO VALID UNBOXING VIDEO

The missing/damaged-product claim may be rejected and no refund will be issued.

FINAL REFUND

All refunds are subject to product verification and review. UP TO 95% is the maximum advertised amount, not a guaranteed refund percentage.

Last Updated: 20 September 2026

©️ 2026 Zennova. All Rights Reserved.